- Al Massood Automobiles has witnessed sustained growth in customer satisfaction ratings and loyalty by focusing on providing first-class service and continuously improving its offerings.
Abu Dhabi: Al Masad Automobiles, Nissan’s exclusive distributor in Abu Dhabi, Al Ain and the Western Region, is proud to announce the coveted global Nissan aftersales partnership in 2022 (April 2022 – March 2023). won the award again. This remarkable achievement marks the third year in a row that Almasa Wood Automobiles has earned this recognition and highlights the company’s commitment to providing superior customer experience and service.
Mr. Harmeet Singh, After Sales Director, Al Masaad Automobiles, together with Mr. Mohamed Abdo, General Manager, Parts Division, Al Masaad Automobiles, attended the global award ceremony held at Nissan Motor Co., Ltd. headquarters in Japan. won this award.
Commenting on the award, Mr. Irfan Tanser, CEO of Al Massawood Automobiles“Winning the Global Nissan Aftersales Award for the third year in a row is a testament to Al Masad Automobiles’ unwavering commitment to excellent aftersales service.As a customer-centric organization, our top priority is to Our mission is to provide quality service that increases customer satisfaction.” This prestigious recognition reflects our efforts in this regard, and also strengthens our position as a trusted partner of Nissan, and continues to strive for excellence. It is a testament to our ability to deliver results. And that ability is what drives us to excel and exceed our customer satisfaction goals. ”
Al Masawood Automobiles is committed to the highest quality of service and continuous improvement, with sustained growth in customer sentiment, satisfaction and loyalty, which is consistent with all metrics and customer reflected in the company’s overachievement in Satisfaction Index (CSI) scores. 2022 (FY2022). The company’s success is primarily due to its overall customer-centric ethos and constant quest to delight customers in everything it does.
Thierry Sabbag, President of Nissan Infiniti Middle East Saudi Arabia and Managing Director of Nissan Middle East “Since the inception of the Global Nissan Aftersales Awards (GNAA), the award has become a mark of honor among Nissan dealers around the world. We would like to congratulate Automobiles on achieving this prestigious recognition for the third year in a row. This international recognition recognizes the exemplary work of our entire team in exceeding after-sales targets and providing an excellent experience for our customers. We look forward to many more successes together.”
The Global Nissan Aftersales Award is one of Nissan’s prestigious accolades and is presented to the dealer within the same segment who has demonstrated the best performance against Nissan’s aftersales business goals. In addition to recognition in other regions, Al Masaad Automobiles has received several awards from Nissan, including the Global Nissan Aftersales Award in 2020 and 2021, and the Nissan Global Dealer Award in 2013 and 2019. He has won a prestigious award.
About Al Masad
Established in 1970, Al Masad Group was the first company to be registered with the Abu Dhabi Chamber of Commerce and Industry and holds Trade Registration No. 1. The companies include Nissan, Infiniti, Renault, Bridgestone, MTU, Volvo Penta, Nidec Leroy Sommer, Renault Trucks, and UD Trucks. The group also has its own series of domestic companies and brands.
To support the UAE’s strategy for sustainable growth and economic diversification, Mr. Al Masaad has developed a wide range of strategic sectors including oil and gas, utilities, marine, heavy equipment and machinery, logistics, and modular construction. We provide industrial solutions. He also caters to various retail sectors such as automobiles and accessories. Recently, Al Masawood launched the UAE’s first locally manufactured solar charging solution for electric vehicles and hybrid vessels.
Al Masawood manages First Stop and Autoserve retail outlets within ADNOC stations in Abu Dhabi, Al Ain and the Western Region, providing a wide range of automotive pitstop services. It also owns and manages around 40 prominent properties near the capital, ranging from showrooms to offices, as well as a network of after-sales and certified used car centers across the UAE.
Ranked in Forbes’ Top 100 Arab Family Businesses for the second year in a row, the Group employs more than 3,000 people from 54 countries. We are actively working on Emiratization and implementing training programs to improve Emiratis’ vocational and practical skills. The Group has an extensive CSR agenda in Abu Dhabi and supports the capital’s sports initiatives run by the Abu Dhabi Sports Council.