Abu Dhabi: Al Masad Automobiles, the authorized distributor of Nissan vehicles in Abu Dhabi, Al Ain and the Western Region, has received official certification for the end-to-end digitalization of Nissan after-sales services. The company was recognized at a special ceremony attended by AMA and Nissan representatives and recognized by Carol Gaultier, Director of Service Marketing and New Ecosystem Aftersales for Nissan AMIEO (Africa, Middle East, India, Europe, Oceania) A certificate was awarded.
Al Massood Automobiles’ certification underlines the company’s commitment to providing customers with a trusted, accessible, transparent and value-added experience through new digitalization processes. This comprehensive initiative leverages advanced technology to address all aspects of after-sales service to improve customer convenience and satisfaction.
Mr. Harmeet Singh, After Sales Director, Al Masawood Automobiles, who received this certification, said: “At Al Masawood Automobiles, we continue to improve our after-sales service with customer convenience and satisfaction at the top of everything we do. Our unwavering commitment to customer centricity ensures The digital upgrades aim to evolve the after-sales experience for Nissan customers.The certification by Nissan is aimed at leveraging technology to exceed customer expectations and deliver a quality car ownership experience. This is a testament to our company’s tireless efforts.”
Al Masawood Automobiles By implementing digital tools and processes across Nissan’s aftersales service, customers enjoy a streamlined and hassle-free experience, with online service scheduling, follow-up, and payment options in a paperless process. It allows you to operate seamlessly and increase efficiency. Additionally, Nissan customers can book his 60-minute express service, ensuring fast and effective expert support designed to fit customers’ busy schedules.
The company’s commitment to transparency and customer satisfaction is reflected in its interactive multi-point inspections where customers receive detailed quotes and up-front pricing information. In addition, Al Massood Automobiles has adopted a “street light system” that provides clear communication to customers with color-coded indicators of the urgency of the required service. The installed street lighting system keeps customers informed of their vehicle requirements, with green indicating no maintenance required, yellow indicating continued attention, and red indicating urgent attention required.
For more information, visit Nissan Service | Nissan Abu Dhabi (nissan-abudhabi.com)
About Al Masaad Automobiles
Al Massood Automobiles – Official Nissan, Infiniti and Renault dealer in Abu Dhabi, Al Ain and Western Region for over 38 years, efficiently providing customers with a complete range of the most reliable 4×4, luxury, passenger and commercial vehicles. It offers. Serves a large and diverse population of individuals, vehicles, and government users.
Al Masawood Automobiles’ extensive network includes 10 new car showrooms and 3 used car showrooms in Abu Dhabi, Al Ain and the Western Region. This also includes a flagship showroom complex in Mussafah with a dedicated new car distribution centre. 6 spare parts outlets. In 2019, the company opened the state-of-the-art ‘R-Store’, an innovative one-stop shop for Renault customers.
Recently, Al Masawood Automobiles won the 2020 and 2021 Global Nissan Aftersales Awards, outperforming other Nissan dealers abroad in its segment. Al Masaad Automobiles has previously won the prestigious Nissan Global Dealer Award in 2013 and 2019, and was awarded the “Exemplary Performance Award in Sales and Customer Experience” by Nissan in 2017. has been awarded. Al Masad Automobiles was awarded the 2019 Renault Global Partners Award “Paris Challenge”. The company grows its success through strong partnerships with leading banks, offering easy financial solutions to customers and facilitating the purchasing process for insurance, finance and accessories. roof. Visit our e-commerce portal for more information.
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