Manama, Bahrain: stc Bahrain, a world-class digital enabler, has been awarded the SAMENA LEAD Award for “Excellent Customer Experience in the Middle East” for its outstanding commitment and efforts in pioneering the digitalization of service experiences. . We put our customers at the center of our work.
stc Bahrain has been at the forefront of delivering cutting-edge, next-generation connectivity services, leading the way in digitizing the service experience for customers and investing in new infrastructure. The company prioritizes customer needs by streamlining transactions, digitizing services, responding to evolving consumer needs and establishing a dedicated team to address customer inquiries and complaints.
Commenting on the award, Nezar Banavera, CEO of Eng. stc Bahrain, said: “STC Bahrain’s customers are always our top priority and we are passionate about providing the latest high-tech and customer-centric digital products and solutions to meet the growing needs of our customers. With a strong vision, with a clear commitment to driving Bahrain’s future and establishing itself as the region’s digital hub. We are honored to have received this prestigious award in recognition of our efforts.We will continue to pursue even greater achievements.”
As part of its efforts to improve customer experience and focus on improving and reducing repeat calls, STC Bahrain has introduced a First Call Resolution Desk dedicated to identifying the reasons for repeat calls from customers . This approach has enabled stc Bahrain to effectively address customer issues, resulting in a 13% reduction in the total number of repeat calls in 2023. Furthermore, in an effort to streamline transactions in the age of digitalization, stc Bahrain’s chatbot effectively handled approximately 300,000 interactions, demonstrating a significant increase in resolution satisfaction. This year, we achieved a staggering 83% resolution satisfaction rate, compared to 76% in the same period last year.
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For more information, please contact Ghadeer Alaradi: 36603790 or ghadeer.alaradi@ogilvy.com
About stc bahrain:
stc bahrain, a subsidiary of stc group, is bahrain’s fastest growing and most innovative telecommunications operator. Since its establishment in 2010, stc Bahrain has revolutionized the telecommunications industry in the Kingdom of Bahrain, quickly becoming a market leader and continuing to do so through investing in next-generation technology and introducing innovative solutions to the people of Bahraini. Maintained. In 2018, stc bahrain disrupted fintech with its stc pay ecosystem of services.
stc Bahrain has made many strides locally, regionally and globally, winning over 20 awards in just 11 years as the best, widest and fastest network connecting people with a host of powerful products and services. did. Our relentless drive for innovation has established us as a powerhouse in delivering communications, digital and mobile financial services to everyday customers, homes and businesses. With a wide range of benefits and customizable services that provide maximum control and flexibility in a world of evolving digital needs, STC Bahrain is now not only the preferred telecommunications network in Bahrain, but also the leading telecommunications and He is also one of the most forward-looking and fearless disruptors in communications. Fintech.
For more information, please visit www.stc.com.bh.